For the past two years, an ABA task force of the Section of Dispute Resolution has studied the issue of consumer disputes as they apply to e-commerce transactions. A draft of their final report, that included recommendations and proposed guidelines, was released in April 2002.
This ABA press release indicates that there is now a final report available: Addressing Disputes in Electronic Commerce: Final Report and Recommendations of the American Bar Association Task Force on Electronic Commerce and Alternative Dispute Resolution. However, a link to the report is not provided.