Department of Transportation: “Throughout 2022, Americans have experienced an unacceptable level of flight delays and cancellations. When these disruptions occur, airlines are required to support passengers based on commitments made in their customer service plans, but too often passengers find those plans are difficult to understand and do not guarantee services – such as meals or hotel accommodations when they must wait overnight at an airport – even for flights that are delayed or canceled because of the carrier. To ensure the traveling public has easy access to this information, the U.S. Department of Transportation today rolled out a new airline customer service dashboard, which includes recent improvements to customer service made by airlines at the urging of Secretary Buttigieg. Two weeks ago, Secretary Buttigieg wrote a letter to airline CEOs informing them that DOT would publish the dashboard before Labor Day and urged the airlines to improve their customer service plans before the release. As a result, all but one of the ten largest U.S. airlines made significant changes to their plans to improve services provided to passengers when their flights are canceled or delayed because of an airline issue. For example, no airline unconditionally guaranteed meal vouchers or hotels prior to Secretary Buttigieg’s letter. Now, nine of the 10 guarantee meals and eight of the 10 guarantee hotel accommodations when an airline issue causes the delay or cancelation…”