Department of Transporation Audit, Actions Needed to Minimize Long, On-Board Flight Delays, September 25, 2007, AV-2007-077 (44 pages, PDF).
Summary: “On September 25, we issued our final audit report on Actions Needed To Minimize Long, On-Board Delays, in response to Secretary Peters’ request to examine long, on-board delays. What we found is that the severity of the on board delays last winter demonstrates that airlines, airports, the Federal Aviation Administration (FAA), and DOT must work together to reduce long, on-board delays and minimize the impact on passengers when these delays occur. Flight delays and cancellations continue as a major source of customer dissatisfaction and is further compounded by reduced capacity and increased demand which leads to increased passenger inconvenience and dissatisfaction with customer service. With more seats filled, air carriers have fewer options to accommodate passengers from cancelled flights.”
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