“Citizens are happier than ever with government websites according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, released July 24, 2012 in partnership with customer analytics firm ForeSee. Customer satisfaction with federal government websites climbs 0.7 percent to a new all-time high of 75.6 on ACSI’s 100-point scale. Citizen satisfaction with e-government is significantly higher than with the overall federal government, which scored 66.9 in ACSI’s 2011 report on the federal government. The record high for e-gov satisfaction set this quarter is just 0.3 points below the National ACSI score, which is the average of all private companies measured by the ACSI. Despite the high score, e-government still has room for gains. E-government satisfaction has not varied more than a half point in 11 of the last 12 quarters. Two important keys to improvement are outlined in President Obama’s recent memo Digital Government: Building a 21st Century Platform to Better Serve the American People: mobile and measurement.”