“The Consumer Financial Protection Bureau (CFPB) is the first federal agency solely focused on consumer financial protection and consumer complaints are an integral part of that work. The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints…As of January 1, 2016, the CFPB has handled approximately 790,000 complaints, including approximately 20,300 complaints in December 2015…

• Visit consumerfinance.gov/complaint to learn about how we handle complaints or to submit a complaint. Visit our Consumer Complaint Database at consumerfinance.gov/complaintdatabase to search, sort, filter, and export complaints.”