Competitive Advantage: The Economic Impact of Properly Licensed Software – Global Study Conducted for BSA by INSEAD eLab: “Public Services Online: Digital by Default or by Detour? The 2012 eGovernment benchmark provide insight in three broad areas: A demand-side citizen view of public services – based on a representative sample, of 28,000 European internet-using citizens. Three life-events are assessed: starting a business, losing and finding a job, and studying. Key technology enablers are assessed for government to move towards a new generation of eServices. This measurement has been delivered in collaboration with EU country representatives, who played a vital role in the design and validation of this survey.”