“This year’s report also includes results from our in-depth analysis of law firm responsiveness, where we put firms to the test with 1,000 emails and 500 phone calls.” The entire report in PDF format.

• Introduction. Closing the gap
• Part 1. This is what law firm growth looks like
• Part 2. Clients want more than just referrals
• Part 3. More than half of clients shop around
• Part 4. Putting 1000 law firms to the test
• Part 5. How prepared is today’s lawyer to drive their firm’s success?
• Part 6. Hourly rates and KPI data
• More Data. Dig deeper into the LTR datasets