“One year ago, Weber Shandwick and Powell Tate, in partnership with KRC Research, released its first annual Civility in America: A Nationwide Survey. Due to the increased attention paid to civility over the past year, we wanted to re-assess Americans’ attitudes towards the subject. Coverage in the media, community attention to the issue and creation of new non-profit organizations such as The National Institute for Civil Discourse have continued to attract attention to the topic. In an online search, over 12 million mentions of “civility” surfaced. This is a 460% increase from the same time one year ago. How, if at all, has this increased attention impacted civility or perceptions about it? Without a doubt, the past 12 months have been tumultuous when it comes to how civility has played. The 2011 results from Civility in America fall into several key areas in this report — civility in politics, education, the workplace, the Internet and the marketplace. Attitudes about the state of civility in America remain as high as they were one year ago — two-thirds (65%) still believe that we have a major civility problem. The more disturbing news, however, is that Americans expect civility to erode even further over the next few years. Whereas more than one-third (39%) expected things to turn less civil when surveyed in 2010, now more than one out of two Americans — 55% — expect a lack of civility to become the norm. Only nine percent in this year’s survey expect civility to get better compared to 26% who expected some relief last year. Incivility seems to be here to stay.”