News release: “Citizen satisfaction with the services provided by the U.S. federal government plunges this year, down 4.8% to 65.4 on a 0-100 scale, according to the American Customer Satisfaction Index (ACSI). This drop represents the largest single-year decline in satisfaction with the federal government since ACSI measurement began in 1994. The latest ACSI results indicate that the federal government will face the challenge of halting and reversing declining citizen satisfaction under particularly difficult circumstances.”

• 2010 Public Administration/Government Sector Scores
• 2010 Government Agency Segment Scores
• Commentary: Citizen Satisfaction with Federal Government Services Plummets