News release: “Citizen satisfaction with government websites remains high into the second year of President Obama’s administration. After a slow start and small decline following the inauguration in early 2009, satisfaction with e-government climbed to an all-time high last year and remains high this quarter. The ACSI E-Government Satisfaction Index registers a 75.1 on a 100-point scale in the first quarter of 2010, 1.5 points higher than Q1 2009 and just shy of the highest level of citizen satisfaction with online government (75.2), set in the third quarter of 2009. “Under President Obama, e-gov is enjoying some of the best citizen satisfaction scores we’ve ever recorded,” said Larry Freed, President and CEO of ForeSee Results. “The Open Government Directive has resulted in a significant increase in satisfaction that has been successfully maintained over the last three quarters. But nobody should be resting on their laurels. People’s expectations are also higher than ever before and private sector websites continue to set the bar high. The only way citizens will remain satisfied is if these agencies continue to measure and respond to the needs of their visitors.”