Improving Government Interoperability: A capability framework for government managers, Theresa A. Pardo, G. Brian Burke, Center for Technology in Government, University at Albany, SUNY. October 2008.
“This paper is presented as a guide for government managers as they begin to move beyond the vision of a more effective government to the reality. For those governments that believe network forms of government can help achieve more effective government, they must understand the types of capabilities required to improve government interoperability. Then, they must determine if those capabilities exist and where new capabilities must be created. A discussion of the challenges of working across the boundaries of government agencies is presented first to set the stage. Next, the discussion focuses on understanding government interoperability as a concept and current research on interoperability development. Several current interoperability and capability maturity models are presented and discussed as background. Drawing on these previous models and new discussions, we present a framework for understanding interoperability in the context of new network forms of government. This framework focuses first on understanding the capabilities needed to develop and manage (i.e., plan, select, control, and evaluate) initiatives to improve interoperability among government agencies and their network partners, and second on determining the right mix of capabilities needed to share information across a network of organizations. Finally, the complete framework is presented for use by government managers with some suggestions for next steps.”
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