The GovLoop Team: “Despite setbacks (eg. sequester and shutdown), public servants took innovation to another level during the past year. From mobile to big data, public servants were on the cutting edge of innovation in 2013. GovLoop is excited to share our annual list of the most impactful programs and projects in government. Our annual report,… Continue Reading
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Category Archives: Marketing
Financial Regulators Issue Final Guidance on Social Media
“The Federal Financial Institutions Examination Council (FFIEC), on behalf of its members, today released final guidance on the applicability of consumer protection and compliance laws, regulations, and policies to activities conducted via social media by banks, savings associations, and credit unions, as well as nonbank entities supervised by the Consumer Financial Protection Bureau. The guidance… Continue Reading
How Americans Value Public Libraries in Their Communities
54% of Americans have used a public library in the past year, and 72% live in a “library household.” Most say libraries are very important to their communities. Kathryn Zickuhr, Lee Rainie, Kristen Purcell and Maeve Duggan: “Americans strongly value the role of public libraries in their communities, both for providing access to materials and resources and for promoting literacy… Continue Reading
Customer Service, Closing the Gap Between Citizens and Officials
“Customer service in government is undergoing a transformation as technology and social media make it increasingly possible for citizens and government officials to engage with each other around the clock. GovLoop’s latest Agency of the Future guide walks you through this transformation, highlighting the customer service trends of today and the direction of customer service in government… Continue Reading
Google Oxygen study on good management – research identifites 8 key factors
LA Times, Stuart Pfeifer – Google Inc., a company known for its nontraditional work environment, has determined something that’s long been accepted in the workplace: Managers matter. The company, which has 37,000 employees and 5,000 managers, spent several years reviewing employee exit interviews, manager and employee evaluations and other data to determine what makes a good leader,… Continue Reading
Are paper books becoming obsolete in the digital age, or poised to lead a new cultural renaissance?
Papyralysis by Jacob Mikanowski Are paper books becoming obsolete in the digital age, or poised to lead a new cultural renaissance? November 14th, 2013 The following is a feature article from the inaugural issue of the LARB Quarterly Journal. “WE’RE LIVING IN A WEIRD MOMENT. Everything has become archivable. Our devices produce a constant record of our actions, our movements, our… Continue Reading
Commentary – TV Is Dying, And Here Are The Stats That Prove It
Business Insider – Jim Edwards: “The TV business is having its worst year ever. Audience ratings have collapsed: Aside from a brief respite during the Olympics, there has been only negative ratings growth on broadcast and cable TV since September 2011, according to Citi Research. Media stock analysts Craig Moffett and Michael Nathanson recently noted, “The pay-TV… Continue Reading
Commentary – Is There a Future for Solos and Small Firms?
Sam Glover: “Susskind’s most-recent book, Tomorrow’s Lawyers, is short and worth a read, but I will try to do it justice in brief. Basically, the future according to Susskind will come about due to three drivers of change: Clients, who are demanding more work for less money 2. Liberalization, or the spread of non-lawyer ownership; and 3. Technology… Continue Reading
New Reports TracK Financial Health of U.S. Largest Law Firms
Patrick J. Lamb: “Just days apart, Wells Fargo and Citibank released their commentary on the financial performance of the Am Law 200 law firms. The news was not pretty. Characterizations like “underproductivity” and “anemic” and “margins squeezed” littered the two reports. What do we learn from these two reports? We learn that demand from clients is dropping, there is compression… Continue Reading
New on LLRX – Metrics 101: Proving Your Value
Via LLRX.com – Metrics 101: Proving Your Value – Bess Reynolds expertly documents the strategy, tools and techniques to implement effective metrics that clearly define and communicate to management your library’s value added deliverables. Continue Reading
New on LLRX – ShoppingBots and Online Shopping Resources 2014
Via LLRX.com – ShoppingBots and Online Shopping Resources 2014 – Marcus Zillman’s timely and information packed guide to ShoppingBots and Online Shopping Resources is a comprehensive listing of shoppingbot and online shopping/coupon resources and sites on the Internet. Marcus also provides a value-added section of Notes and Suggestions for Virtual Shopping to assist you with safe, effective tools, techniques… Continue Reading
New on LLRX – Library Metrics
Via LLRX.com – Library Metrics – Attorney/Librarian Eve Ross demonstrates in a clear and actionable presentation how librarians can effectively leverage data-driven statistics to measure and document the work streams, processes and services they provide to respective organizations. Eve’s emphasis is on accountability, transparency and helping to improve the organization’s bottom line with expert, reliable and cost effective services. Continue Reading
