“CCMC’s [Customer Care Measurement and Consulting] Customer Rage Study is an independent analysis of the state of corporate complaint handling in America. The Customer Rage Study offers a clear comparison of customer satisfaction with corporate customer care efforts across decades. A leader in the customer care movement for nearly 45 years, CCMC principals’ work has… Continue Reading
Accurate, Focused Research on Law, Technology and Knowledge Discovery Since 2002
Category Archives: Libraries
How the Smithsonian Is Helping Black Americans Trace Their Roots
Smithsonian Magazine – Free sessions hosted by the National Museum of African American History and Culture offer visitors advice on researching their genealogy..Genealogy researchers use military records, birth and death certificates, marriage licenses, wills, legal and court documents, and census records to help piece together the past. The resources referenced by NMAAHC’s team don’t currently… Continue Reading
Books and looks: gen Z is ‘rediscovering’ the public library
The Guardian – Young people are using the hallowed institutions at higher rates than older generations. “And they’re not just there to read. Gen Z seems to love public libraries. A November report from the American Library Association (ALA) drawing from ethnographic research and a 2022 survey found that gen Z and millennials are using… Continue Reading
The Top 100 Documentaries We Can Use to Change the World
Films for Action: “Documentaries have an incredible power to raise awareness and create transformative changes in consciousness both at the personal and global levels. Over the last [16] years, we’ve watched hundreds of social change documentaries and cataloged the best of them in this library. There are now so many that we realized we needed to… Continue Reading
US GPO Webinars – Health Stats and Govt Info
Webinar: Health Statistics on the Web; Date: Thursday, February 15, 2024; Time: 2:00 p.m. – 3:00 p.m. (EST) Register – https://secure.icohere.com/registration/register.cfm?reg=10482&evt=20240215-Health-Stats&t=1707829397055 Recording and closed captioning are available. All webinars are free of charge. Speakers: Katie Pierce Farrier, Data Science Strategist, Region 3, Network of the National Library of Medicine, Christine Nieman, Data Education Librarian, Region… Continue Reading
See What Charles Darwin Kept in His ‘Insanely Eclectic’ Personal Library Revealed for the First Time
Smithsonian: On the English naturalist’s 215th birthday, more than 9,000 titles from his expansive collection are now accessible online: “After nearly two decades of sleuthing and meticulous archival research, academics this week marked the 215th anniversary of Charles Darwin’s birthday on February 12 with a gift for the world: the English naturalist’s complete personal library,… Continue Reading
Book Banning Goes Digital: Libraries Suspending Their E-Book Services and the Complications It Poses For First Amendment Doctrine
Book Banning Goes Digital: Libraries Suspending Their E-Book Services and the Complications It Poses for First Amendment Doctrine – Catherine E. Ferri. Stanford Technology Law Review, Stanford Law School. Volume 27 Issue 1. “Book banning predates the United States and has survived and thrived in a splintered twenty-first century political climate. As the fight for… Continue Reading
Anna’s Archive
“Anna’s Archive is a non-profit, open-source search engine for “shadow libraries”. It was created by Anna, who felt that there was a need for a central place to search for books, papers, comics, magazines, and other documents. We strongly believe in the free flow of information, and preservation of knowledge and culture. With this search… Continue Reading
Bias, Skew and Search Engines Are Sufficient to Explain Online Toxicity
Association for Computing Machinery. Scholar One Manuscripts. Bias, Skew and Search Engines Are Sufficient to Explain Online Toxicity: “U.S. political discourse seems to have fissioned into discrete bubbles, each reflecting its own distorted image of the world. Many blame machine-learning algorithms that purportedly maximize “engagement” — serving up content that keeps YouTube or Facebook users… Continue Reading
“Cast as Criminals, America’s Librarians Rally to Their Own Defense”
The New York Times [read free]: “…As America’s libraries have become noisy and sometimes dangerous new battlegrounds in the nation’s culture wars, librarians like Ms. Neujahr and their allies have moved from the stacks to the front lines. People who normally preside over hushed sanctuaries are now battling groups that demand the mass removal of… Continue Reading
Neck lamps are a bookworm’s best friend
The Verge: “As convenient as e-readers are, I can’t quit actual books. Maybe it’s their reassuring weight, the satisfying crinkle of their pages, their beguiling musk; but there’s something addictive about that combination of paper, ink, and glue. Despite this — and as much as it pains me to say it — physical books aren’t… Continue Reading
A Search Engine That Finds You Weird Old Books
Clive Thompson: “(tl;dr — if you want to skip this essay and just try out my search tool, it’s here.) Last fall, I wrote about the concept of “rewilding your attention” — why it’s good to step away from the algorithmic feeds of big social media and find stranger stuff in nooks of the Internet.… Continue Reading
