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Best Practices Study of Social Media Records Policies

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Best Practices Study of Social Media Records Policies, ACT-IAC Collaboration & Transformation (C&T) Shared Interest Group (SIG), March 2011

  • “Government agencies are increasingly incorporating Web 2.0 collaborative technologies, also known as social media, such as wikis and blogs, in conducting agency business. Federal recordkeeping requirements include developing and implementing policies for Federal records and cover records from social media.
    The purpose of this study is to build a discussion around the use of social media to help government and its citizens connect more closely, collaboratively, and openly. The study involved interviews at 10 agencies regarding records management processes addressing the use of social media. The ACT-IAC Collaboration & Transformation Shared Interest Group (C&T SIG) sought to explore and identify government best practices of records policies for social media used to support agency missions. The team found that active use of social media tools has identified some challenges for recordkeeping, but also has allowed some best practices to surface which agencies are following or need to follow to address the challenges.”
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