PWC: “In their quest to improve the customer experience, many organizations have overlooked a key element: customer support. Traditional support is episodic and event-driven, with the onus on customers to initiate and maintain contact. Customers, however, have come to expect much more. The next-generation customer experience requires innovation in service and support across all access channels—contact… Continue Reading
Accurate, Focused Research on Law, Technology and Knowledge Discovery Since 2002
Author Archives: Sabrina I. Pacifici
New on LLRX – Four Part Series on Privacy and Data Security Violations
Via LLRX.com – fours new articles by law professor Daniel J. Solove on privacy, data protection and the harm caused by breaches. Privacy and Data Security Violations: What’s the Harm? – Daniel J. Solove is a Law professor at George Washington University Law School, an expert in information privacy law, and founder of TeachPrivacy, a privacy and security… Continue Reading
Readers absorb less on Kindles than on paper, study finds
Research suggests that recall of plot after using an e-reader is poorer than with traditional book, Alison Flood – The Guardian “A new study which found that readers using a Kindle were “significantly” worse than paperback readers at recalling when events occurred in a mystery story is part of major new Europe-wide research looking at the impact of digitisation… Continue Reading
MuckRock 50 States of FOIA Project
“The MuckRock 50 States of FOIA Project aims to shed light on what it’s like to work with public records around the U.S., through the voices of requesters state by state. This time, we focus on the state of Massachusetts. MuckRock spoke with Colman Herman, a freelance investigative reporter whose work can be found in the Globe, the Herald, and Commonwealth… Continue Reading
Backoff: New Point of Sale Malware
“This advisory was prepared in collaboration with the National Cybersecurity and Communications Integration Center (NCCIC), United States Secret Service (USSS), Financial Sector Information Sharingand Analysis Center (FS-ISAC), and Trustwave Spiderlabs, acting under contract with the USSS. The purpose of this release is to provide relevant and actionable technical indicators for network defense. Recent investigations revealed… Continue Reading
Why You Should Talk to the Librarians
Paula Krebes, Dean, College of Humanities and Social Sciences at Bridgewater State University: “If you haven’t spent a good few hours going over your syllabi with a librarian trained in your subject area, you’re shortchanging your course and your students (and yourself). Librarians keep up with the technology in your field. They know the campus holdings and can… Continue Reading
The Simple Analytics of Helicopter Money: Why it Works – Always
Buiter, Willem H., The Simple Analytics of Helicopter Money: Why it Works – Always (August 21, 2014). Economics, Vol. 8, August 2014, DOI: org/10.5018/economics-ejournal.ja.2014-28. Available for download at SSRN: http://ssrn.com/abstract=2484853 “We provide a rigorous analysis of Milton Friedman’s parable of the ‘helicopter’ drop of money – a permanent/irreversible increase in the nominal stock of fiat base… Continue Reading
New GAO Reports – Education of homeless students, World Trade Center Health Program, SNAP
EDUCATION OF HOMELESS STUDENTS: Improved Program Oversight Needed, GAO-14-465: Published: Jul 31, 2014. Publicly Released: Aug 22, 2014. WORLD TRADE CENTER HEALTH PROGRAM: Approach Used to Add Cancers to List of Covered Conditions Was Reasonable, but Could Be Improved, GAO-14-606: Published: Jul 23, 2014. Publicly Released: Aug 22, 2014. SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM: Enhanced Detection Tools and Reporting Could Improve Efforts to… Continue Reading
Ozone-Depleting Compound Persists, NASA Research Shows
“NASA research shows Earth’s atmosphere contains an unexpectedly large amount of an ozone-depleting compound from an unknown source decades after the compound was banned worldwide. Carbon tetrachloride (CCl4), which was once used in applications such as dry cleaning and as a fire-extinguishing agent, was regulated in 1987 under the Montreal Protocol along with other chlorofluorocarbons that… Continue Reading
Evaluation of Systematic Trading Programs
Munenzon, Mikhail, Evaluation of Systematic Trading Programs (August 11, 2014). Available for download at SSRN: http://ssrn.com/abstract=2478676 “This paper is intended as a non-technical overview of the issues I found valuable in evaluation of systematic trading programs both as a systematic trader and as a large, institutional investor, having looked at numerous, diverse managers in this space… Continue Reading
NOAA analysis reveals significant land cover changes in U.S. coastal regions
“A new NOAA nationwide analysis shows that between 1996 and 2011, 64,975 square miles in coastal regions — can area larger than the state of Wisconsin — experienced changes in land cover, including a decline in wetlands and forest cover with development a major contributing factor. Overall, 8.2 percent of the nation’s ocean and Great Lakes… Continue Reading
Security Experts: EPIC Correct About Body Scanners-Invasive and Ineffective
“The first independent analysis of backscatter x-ray body scanners corroborate the claims EPIC and others have made for several years: The scanners are invasive and ineffective. In a detailed report published in 2005, EPIC warned that the x-ray body scanners amounted to a virtual strip search and were an ineffective means of airport security. Freedom of Information Act documents later obtained… Continue Reading
