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Americans turn to technology during COVID-19 outbreak say an outage would be a problem

“As the spread of COVID-19 upends work, classes and even doctor appointments across the country, a majority of Americans are turning to digital means to stay connected and track information about the outbreak. Amid this increased reliance, about nine-in-ten U.S. adults (93%) say that a major interruption to their internet or cellphone service during the outbreak would be a problem in their daily life, including 49% who foresee an outage being a very big problem for them and 28% who believe it would be a moderately big problem. But while digital connections may provide an alternative during a time of social distancing, only a minority (27%) thinks interacting via these technologies will be as effective as in-person contact. Some 64% of Americans think the internet and phones will help but are not a replacement for face-to-face encounters. These are key findings from a Pew Research Center survey of U.S. adults conducted online between March 19-24 on the Center’s American Trends Panel…”

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