New technologies enable an expanded vision of library services

“Technologies that focus on supporting traditional library services no longer meet the needs of libraries that wish to strengthen their involvement in new service areas. Academic libraries are looking beyond efficiencies in collection management or improvements in library-provided discovery services. Instead, they are addressing broader education needs by inserting relevant resources into platforms that support the curriculum and enhance their institutions’ research activities. Public libraries seek technologies that improve engagement with their communities. These libraries value reliable and feature-rich automation systems, and they are especially drawn to those that help them deliver compelling digital services. Basic library resource management and discovery capabilities no longer differentiate competitors in this market of mature products. Library services platforms (LSPs) have been in use for more than half a decade and are a proven solution with products that continue to mature and evolve. The move from legacy products to an LSP may provide new efficiencies for internal library operations, but current models extend deeper into the academic enterprise. A plethora of integrated library systems (ILS) with long lineages pervades the industry. In many respects these products have not only matured in functionality but have also adapted to changing expectations. The ILS continues to be the dominant solution for public, school, and special libraries, though it faces formidable challenges from LSPs in the academic library sphere. In 2017, many ILS vendors devoted considerable development efforts to web-based interfaces. Many have evolved from earlier client-server technologies with graphic interfaces installed on the computers of staff members or service desks. The age of client-server computing has passed, and the transition to web interfaces is long overdue. Libraries seek fully web-based products without compromising the rich functionality and efficiencies embodied in legacy platforms. It’s unfortunate at this late phase of the cycle of cloud computing that development efforts are consumed in a lateral move toward new interfaces at the expense of innovations…”