New rules for airlines could help you get speedy refunds – Consumer protections just went into effect that require airlines to repay passengers for lost luggage and bad WiFi. DOT: Please use this form to file a complaint or comment about service you received or requested from an airline or ticket agent that does not relate to airline safety or security. This may include, but is not limited to, topics such as flight delays and cancellations, overbooking, disability, tarmac delays, baggage, discrimination, refunds, ticketing practices, family seating, frequent flyer programs, charter flights, privacy and air ambulance service. The information that you provide in your complaint or comment form will be provided to the appropriate airline or ticket agent. More detailed information about DOT’s complaint handling process, and other helpful information for air travelers is available here.

Read DOT’s Airline Consumer Privacy Act Statement (5 U.S.C. § 552a).