News release: “Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year, according to the second quarter report of the University of Michigan’s American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index. The Index rose 0.7% to 72.9 on the ACSI’s 100-point scale. The study also found that increasing satisfaction drives citizens to use the web-channel as a primary resource, which can save tax dollars by channeling citizen inquiries away from more expensive channels like call centers.”