Account Deactivation and Content Removal: Guiding Principles and Practices for Companies and Users, Erica Newland, Caroline Nolan, Cynthia Wong, and Jillian York. The Berkman Center for Internet & Society and. The Center for Democracy & Technology, September 2011
“This report explores these dilemmas, and recommends principles, strategies, and tools that both user-generated content (UGC) platforms and users can adopt to mitigate the negative effects of account deactivation and content removal. We use select examples to highlight good company practices, including efforts to balance complex and often competing considerationsthe enforcement of site guidelines, responses to government pressure, the free expression and privacy rights of users, and the potential risks faced by activistsin consistent, transparent, and accountable ways. Importantly, this report does not put forth a one-size-fits-all solution for the complex set of challenges raised by Terms of Use (ToU) enforcement. Platforms vary in terms of history, mission, content hosted, size, and user base, and no single set of practices will be an appropriate fit in every case. Moreover, while the examples in this report focus on platforms that host social media, the recommendations are broadly applicable to companies that host different types of user-generated content.”
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