The New York Times: Each year, hundreds of thousands of workers churn through a vast mechanism that hires and monitors, disciplines and fires. Amid the pandemic, the already strained system lurched. “What happened inside shows how Jeff Bezos created the workplace of the future and pulled off the impossible during the pandemic — but also reveals what’s standing in the way of his promise to do better by his employees…In contrast to its precise, sophisticated processing of packages, Amazon’s model for managing people — heavily reliant on metrics, apps and chatbots — was uneven and strained even before the coronavirus arrived, with employees often having to act as their own caseworkers, interviews and records show. Amid the pandemic, Amazon’s system burned through workers, resulted in inadvertent firings and stalled benefits, and impeded communication, casting a shadow over a business success story for the ages…”

See also Fast Company – 9 devastating takeaways from NYT’s massive report on Amazon workers during the pandemic