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Consumers Convey Increased Satisfaction With Federal E-Gov Sites

Recent E-Government Scores for Q2 2004, conducted by the independent American Customer Satisfaction Index, ranks 58 sites that agreed to participate in the survey. Recruitment sites received the highest scores, while in the aggregate, sites focused on e-commerce were scored lowest. Websites at the top of the list include: the MedlinePlus main website, the U.S. Dept. of State Careers website, CIA Careers, and the National Women’s Health Information Center (NWHIC) main website.

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