ACSI Telecommunications Report 2017, May 23, 2017.

“Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. The ACSI Telecommunications Report 2017 examines the implications of new customer satisfaction benchmarks for top companies in key industries that provide data, voice, and video services to U.S. households. Featured industries: internet service providers, subscription television service, fixed-line telephone service, wireless telephone service, cellular telephones, and smartphone brands.”