Via Gartner – “Public sector organizations could harness digital disruption in times of change to bring about a revolution in citizen services, said Gartner, Inc. These efforts are often hindered by top-down hierarchies, cultural legacies and the lack of a compelling vision. There are, however, successful examples that can be replicated. “Public sector organizations often have cultural and organizational mechanisms to buffer them from rapid swings in the political or economic landscape,” said Elise Olding, research vice president at Gartner. “While this provides stability, it also makes large-scale organizational change a difficult prospect.” Frequently, public sector CIOs who champion change are challenged by a risk-averse culture and a resource allocation that is restricted to discrete outputs rather than holistic outcomes. They also face short election and budget cycles that are out of phase with organizational needs. Public sector leaders — including CIOs — must create a culture that is less averse to change, unified in vision and direction, and that can manage change more effectively over longer time frames. “None of these challenges are insurmountable,” said Ms. Olding. “Based on our conversations with public sector CIOs who have seen success in their digital transformation, Gartner has identified three key recommendations.”