Jonathan Rubin, DigitalGov: “Looking back, it’s clear that 2012 was a big year for the First Fridays Usability Testing Program. Improving the user experience is our game, and that’s what we spent the bulk of the year doing. Besides celebrating our second birthday (huzzah!), we conducted 26 tests on federal websites, mobile sites, intranets and much more. A special shout-out to the superstars – USA.gov’s search engine, FedRAMP, NASA (mobile), Regulations.gov, OMB Max and SAM.gov – for making usability improvements in 30 days or less!”