“HowTo.gov is a website to help government workers deliver a better customer experience to citizens. It’s about sharing new ideas, common challenges, lessons learned, and successes across government. HowTo.gov can help you work smarter, whether you’re on the “front lines” of government customer service; you manage a customer service channel; or you support customers through new media, open government, cloud computing, communications, innovation, or in some other way. HowTo.gov provides the tools and ideas you need to effectively serve, engage, and support your customers, no matter how they choose to interact with you. We offer best practices, training, and guidance on:

• Strategic planning and coordinating customer service channels;
• Federal web requirements and policies;
• Cloud computing, apps, data and web infrastructure tools;
• Online citizen engagement through social media and open government;
• Web content management, usability, and design; and Contact center services.”