“The overall challenge then is to deliver improvements in the standards of living in such a manner that development today does not compromise development tomorrow. Embedded in the concept of sustainability is the viability of (i) national and sub-national governance systems that are citizencentric, socially inclusive and participatory; and (ii) the associated government operations and services that affect development outcomes. In paying attention to citizen needs, there is a critical need for governments to encompass modalities in working together with citizens in fulfilling service delivery. Therefore the theme of the United Nations E-Government Survey 2012 is E-Government for the People. Areas deserving special emphasis include expanding usage of e-government services, including through multiple channels, and a whole of government approach in promoting equity and bridging the digital-divide by extending service delivery to all, particularly vulnerable groups.”
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