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GSA Annual Report 2011 – Office of Citizen Services and Innovative Technologies

FY 2011 GSA OCSIT Annual Report: “We are leading the Obama Administration’s charge to make government more open, transparent, and effective for the citizens it serves. We led several key initiatives this year to reform federal IT, facilitate using new technologies to improve government operations and citizen engagement, and help agencies enhance customer experience across government. Citizens accessed our information and services more than 272 million times this year, visiting USA.gov and other websites, searching through USASearch, ordering and downloading publications, interacting via social media, and getting answers by phone calls and e-mails about thousands of different government services and programs…Data.gov, which now hosts over 400,000 downloadable, interactive data sets, is the anchor of the 38-nation Open Government Partnership. We also launched Data.gov-in-a-Box, an open-source version of Data.gov that other countries and other governments at any level can use.”

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