“This report summarizes the first three months of the CFPB’s Consumer Response complaint system and its work on credit card complaints.1 Going forward, the Bureau plans to provide similar credit card complaint data reports as part of a formal credit card complaint data disclosure policy. The Bureau is publishing a proposal for that data disclosure at the same time as this interim report. As the complaint system matures and a formal policy is developed, future reports may present more detailed information. In the CFPB’s first three months, less than half of the calls that Consumer Response handled resulted in the filing of a credit card complaint. Instead, most of the calls resulted in taking general feedback from consumers or directing consumers to credit card informational resources or just answering general questions about credit card processes.”