Uncle Sam at Your Service – The 2011 Federal Customer Experience Study, August 29, 2011. MeriTalk Government IT Network.

• “31% of Americans are very satisfied with Federal service this year, up from 24% in 2010
• Americans report the biggest improvements in agency responsiveness and information consistency, where the percentage of very satisfied Americans grew from 27% to 39% and 24% to 35% over the past year
• Which Federal agency has delivered the best customer service to you? Responses: 1.Internal Revenue Service (IRS); 2.Social Security Administration; 3.United States Postal Service; 4.Department of Education; 5.State Department.”