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OIG: FEMA's Progress in Implementing the Remedial Action Management Program

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FEMA’s Progress in Implementing the Remedial Action Management Program, OIG-11-32, January 2011

  • “FEMA needs to improve its implementation of the Remedial Action Management Program to identify lessons learned and best practices. Specifically, FEMA officials should: (1) conduct an after-action review for every disaster to identify lessons learned and best practices; and (2) develop instructions or examples on how to develop clear and concise lesson learned and best practice statements. Program officials distributed lessons learned and best practices to more personnel than what was required by program policy. However, distribution was still limited to the program’s database users, averaging 70 users. Program officials told us that those users served as organizational points of contact and disseminated the information to others. In May 2010, FEMA lost access to program data, including lessons learned and best practices, when the server which housed the program’s database failed. In November 2010, program officials informed us that they were able to recover all of the data; however, the software necessary to read the data has not been restored. Therefore, historical data on lessons learned and best practices that was contained in the program’s database is not available to all FEMA personnel.”
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