Implementing Telework: Lessons Learned from Four Federal Agencies, IBM Center for The Business of Government / Scott P. Overmyer, Professor and Director of the MSIS Program, Center for Graduate Studies, Baker College
“This report offers practical implementation advice to agency leaders and front-line managers faced with implementing the newly-enacted law expanding telework opportunities to over one million federal workers, The Telework Enhancement Act of 2010. Telework has been touted as a winning strategy for government. A study by the Telework Research Network claims potential savings for the federal government of nearly $3.8 billion as a result of reduced real estate costs, electricity savings, reduced absenteeism, and reduced employee turnover. However, the adoption of telework by the federal government has been slow in recent years. According to the U.S. Office of Personnel Management, only 102,900 federal employees were teleworking in 2008. That figure represented only a fraction of the 1.2 million who were estimated to be eligible to do so. Dr. Overmyer describes the technological, social, operational, and management risks that face managers in implementing a telework strategy. He then presents case studies of how four cutting-edge federal agencies addressed these issues and successfully implemented telework in their organizations.”
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