Quarterly ACSI E-Government Satisfaction Index Shows Relationship Between High Satisfaction and Government Efficiency, July 28, 2009 – “The American Customer Satisfaction Index E-Government Satisfaction Index [Satisfaction Q2 2009] scores 73.6 for the second quarter, halting a drop in the first quarter that came after three consecutive quarterly gains. However, the Index didn’t manage a rebound, matching last quarter’s score, which is on a 100-point scale.”