News release: “On December 8, 2009, the White House issued the Open Government Directive, requiring federal agencies, “to take immediate, specific steps to achieve key milestones in transparency, participation, and collaboration.” However, according to the 2010 Open Government Research Report, a Harris Interactive® study commissioned by RightNow, nearly 60 percent of constituents don’t think the U.S. government is serious about this mandate to be more open with citizens. The report also takes a deep look at how constituents believe government agencies can improve communications, how they hope to be able to engage with government agencies in the future, and how long they believe it will take agencies to catch up with businesses in their use of the Web and social networks.”