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FCC Bureau Launches Initiative to Help Consumers Avoid "Bill Shock"

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News release: [May 11, 2010] the FCC’s Consumer and Governmental Affairs Bureau (CGB) launched an initiative on “bill shock” – the experience of getting an unexpectedly high wireless phone bill. The Bureau is seeking input on ways to alert consumers about potential high charges before they add up. One idea is a technical solution now used in Europe that could help consumers avoid this problem.”

  • “In this public notice we seek to gather information on the feasibility of instituting usage alerts and cut-off mechanisms similar to those required under the EU regulations that would provide wireless voice, text, and data consumers in the United States a way to monitor, on a real-time basis, their usage of a wireless communications service, as well as the various charges they may incur in connection with such usage (e.g., roaming services, voice service “minute plans,” text message plans). Specifically, we seek comment on whether technological or other differences exist that would prevent wireless providers in this country from employing similar usage controls as those now required by the EU.”
  • Tip Sheet – Mobile Minutes Made Simple: Tips for Avoiding Bill Shock Now
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