It’s official: Twitter isn’t Government Paperwork, by Heather West, April 7, 2010 – “As part of the 120 day deadlines in the Open Government Directive, OMB just released several sets of guidance for agencies in how they use new tools like social media or wikis. Currently, there’s a burdensome process for agencies who want to do something as simple as ask the users of their website whether they are pleased with their experience – and there has been widespread confusion about whether asking users on Twitter or other social networks amounted to the same thing. Luckily for those in agencies that want to use social media or blogs to engage the public, today’s guidance makes it that much easier to do, clearly stating that most uses of interactive web tools are not, in fact, paperwork.”