“Research released…by instant messaging experts, ProcessOne, revealed that 72% of UK businesses have banned the use of public instant messaging (IM) software, such as MSN, AIM and Yahoo!, because of security fears. These fears include the ability for employees to download the software without the IT department’s knowledge and potentially use it to send confidential information outside the business. This is despite the fact that 74% of those surveyed say that they think IM could provide valuable collaboration benefits to their organisation; indicating that at the moment, security fears are overriding the opportunity that UK businesses have to increase collaboration and business productivity.”