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Treasury OIG: Modernized e-File System improvements will provide intended benefits to the IRS and taxpayers

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Treasury Inspector General for Tax Administration, Improvements to the Modernized e-File System Will Help Provide
Intended Benefits to the Internal Revenue Service and Taxpayers
June 18, 2008.

  • “The IRS does not have a formal process for identifying, reporting, and resolving issues related to tax returns processed by the Modernized e-File system, nor does it have a process for submitting and tracking issues requiring attention by the Wage and Investment Division’s Submission Processing function and the Electronic Tax Administration office. In addition, available
    front-end tax return validation controls were not being used. These controls can prevent unnecessary tax return processing, error resolution activity by the Submission Processing function, and correspondence with taxpayers.”
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