Federal Reserve Bank of San Francisco Economic Letter, January 16, 2024: “The U.S. labor market experienced a massive increase in remote and hybrid work during the COVID-19 pandemic. At its peak, more than 60% of paid workdays were done remotely—compared with only 5% before the pandemic. As of December 2023, about 30% of paid workdays are still done remotely (Barrero, Bloom, and Davis 2021). Some reports have suggested that teleworking might either boost or harm overall productivity in the economy. And certainly, overall productivity statistics have been volatile. In 2020, U.S. productivity growth surged. This led to optimistic views in the media about the gains from forced digital innovation and the productivity benefits of remote work. However, the surge ended, and productivity growth has retreated to roughly its pre-pandemic trend. Fernald and Li (2022) find from aggregate data that this pattern was largely explained by a predictable cyclical effect from the economy’s downturn and recovery. In aggregate data, it thus appears difficult to see a large cumulative effect—either positive or negative—from the pandemic so far. But it is possible that aggregate data obscure the effects of teleworking. For example, factors beyond telework could have affected the overall pace of productivity growth. Surveys of businesses have found mixed effects from the pandemic, with many businesses reporting substantial productivity disruptions. In this Economic Letter, we ask whether we can detect the effects of remote work in the productivity performance of different industries. There are large differences across sectors in how easy it is to work off-site. Thus, if remote work boosts productivity in a substantial way, then it should improve productivity performance, especially in those industries where teleworking is easy to arrange and widely adopted, such as professional services, compared with those where tasks need to be performed in person, such as restaurants.”
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