The Register: “Microsoft Dynamics 365 provides “field service management” that allows customers to monitor mobile service workers through smartphone apps – allegedly to the detriment of their autonomy and dignity. According to a probe by Cracked Labs – an Austrian nonprofit research group – the software is part of a broader set of applications that disempowers workers through algorithmic management. The case study [PDF] summarizes how employers in Europe actually use software and smartphone apps to oversee field technicians, home workers, and cleaning staff. It’s part of a larger ongoing project helmed by the group called “Surveillance and Digital Control at Work,” which includes contributions from AlgorithmWatch; Jeremias Adams-Prassl, professor of law at the University of Oxford; and trade unions UNI Europa and GPA. Mobile maintenance workers used to have a substantial amount of autonomy when they were equipped with basic mobile phones, the study notes, but smartphones have allowed employers to track what mobile workers do, when they do it, where they are, and gather many other data points. The effect of this monitoring, the report argues, means diminished worker discretion, autonomy, and sense of purpose due to task-based micromanagement. The shift has also accelerated and intensified work stress, with little respect to workers’ capabilities, differences in lifestyle, and job practice..”

See also Spyware turned this Kansas high school into a ‘red zone’ of dystopian surveillance