“The Joint Technology Committee (JTC) has released a new Resource Bulletin titled “Courts Disrupted.” This paper takes a captivating look at today’s fast-changing world of innovation and public expectations. Recognizing courts will not remain untouched by disruptive innovation, the paper encourages embracing rather than resisting the opportunities to improve business processes and make justice more readily available to a wider audience. As technology dramatically changes the way routine transactions are handled in other industries, courts can also embrace innovation as one way to enhance the public’s experience. Doing so may help courts “disrupt” themselves, making justice available to a wider audience at a lower cost while preserving fairness, neutrality, and transparency in the judicial process.”

“Technology and innovation have the power to improve as well as disrupt business processes in the court community. Innovative disruption from companies like Uber, Amazon, and Airbnb are shaping business practices in the private sector. The public sector, including courts, will not remain untouched by disruptive innovation. Court managers can leverage the concept of disruptive innovation to make justice available to a wider audience at a lower cost while preserving fairness, neutrality, transparency, and predictability in the judicial process..”