World Economic Forum – “When it comes to empathy and inclusion, which company department would you expect to see at the forefront? Your guess might be Human Resources – but bizarrely, you’d be wrong. In fact, according to many who work in the field of “soft skills” and workplace inclusion, HR departments are the least likely of all departments – more than even CEOs and board members – to take on an office empathy programme. According to data in the Global Empathy Index, the more empathic the company the higher its growth and productivity rates. Most senior business leaders understand that empathy correlates with profit. But all too often, it’s not leaders but HR departments that call meetings with diversity consultants and inclusion experts to try to explain why empathy has no place in their organization…”