“The CFPB Ombudsman’s Office is an independent, impartial, and confidential resource that assists consumers and companies in informally resolving issues with the CFPB. This report summarizes our activities in fiscal year 2015. The report includes a description of how our office works in practice with a new flowchart of when to contact us and what to expect when you do, an analysis of the inquiries we received in fiscal year 2015, and a recap of our first Ombudsman Forum. Additionally, you’ll find discussion and our accompanying feedback or recommendations on three topics:

• CFPB field hearings,
• Language used in CFPB consent orders and their corresponding press releases, and
• Defining company response options in conjunction with the CFPB’s public Consumer Complaint Database.”