Accurate, Focused Research on Law, Technology and Knowledge Discovery Since 2002

You Are Here: Home » Archives: January 2010

Daily Archives: January 26, 2010

ACSI Scores for U.S. Federal Government 2009

by on

January 26, 2010 Government Satisfaction Scores, Commentary by Claes Fornell and the
Government (Agency/Segment) Scores

  • “Citizen Satisfaction with Federal Government Services Dips Slightly – Trust in Government Improves; User Satisfaction with Government Websites at All-Time High: Citizen satisfaction with services provided by the federal government declines slightly this year, down 0.3% to 68.7, according to the American Customer Satisfaction Index (ACSI). This small drop does not erase the considerable improvement made a year ago, when the government ACSI rose 1.6% to 68.9. Although several government services are on par or better that the private sector in terms of user satisfaction, the average government ACSI scores well below the private sector, which stands at 76.0 (as of the third quarter of 2009). This does not mean that government workers are necessarily less adept or less motivated to provide good service; it probably has more to do with the fact that some aspects government responsibility are regulatory as opposed to the voluntary consumer choice offered by the private sector.”

    • FCC Commission Remarks at State of the Net Preconference

    by on

    Commissioner Copps’ Remarks at the State of the Net Preconference of the Congressional Internet Caucus, January 26, 2010: “Our democracy relies on a well-informed citizenry. Right now that means primarily traditional journalism, from newspapers and broadcasting because that’s where 75% or more of the news we get still originates. More people are watching TV than… Continue Reading

    CBO: Budget Outlook 2010

    by on

    The Budget and Economic Outlook: Fiscal Years 2010 to 2020, January 2010 – Executive Summary / Full Report “The Congressional Budget Office projects that if current laws and policies remained unchanged, the federal budget would show a deficit of $1.3 trillion for fiscal year 2010. That amount would be slightly smaller than the 2009 deficit… Continue Reading

    National Science Board’s Science and Engineering Indicators 2010

    by on

    “The indicators included in Science and Engineering Indicators 2010 derive from a variety of national, international, public, and private sources and may not be strictly comparable in a statistical sense. As noted in the text, some data are weak, and the metrics and models relating them to each other and to economic and social outcomes… Continue Reading

    Ponemon 2009 Annual Study: Cost of a Data Breach

    by on

    “This 2009 Ponemon Institute 2009 Annual Study: Cost of a Data Breach – Understanding Financial Impact, Customer Turnover, and Preventive Solutions examines the costs incurred by 45 organizations after experiencing a data breach. Results were not hypothetical responses; they represent the cost estimates of activities resulting from the actual data loss incidents. This is the… Continue Reading

    Secondhand Smoke Exposure and Cardiovascular Effects: Making Sense of the Evidence

    by on

    Institute of Medicine: “Data suggest that exposure to secondhand smoke can result in heart disease in nonsmoking adults. Recently, progress has been made in reducing involuntary exposure to secondhand smoke through legislation banning smoking in workplaces, restaurants, and other public places. The effect of legislation to ban smoking and its effects on the cardiovascular health… Continue Reading

    Kaiser Foundation – Most Youth Say They Have No Rules About How Much Time They Can Spend With TV, Video Games, or Computers

    by on

    Kaiser Family Foundation resource links: “With technology allowing nearly 24-hour media access as children and teens go about their daily lives, the amount of time young people spend with entertainment media has risen dramatically, especially among minority youth, according to a study released by the Kaiser Family Foundation. Today, 8-18 year-olds devote an average of… Continue Reading