Federal Citizen Information Center: 2007 Consumer Action Handbook (178 pages, PDF): “This everyday guide to being a smart shopper is chocked full of helpful tips about buying a car or home, preventing identity theft, understanding credit, resolving problems after a purchase, and much more.
Consumer Topics: This .pdf includes all of the Consumer Topics (63 pages)
Sample Complaint Letter: This .pdf is the sample compaint letter included in the Consumer Action Handbook. It is a quick 1-page download that you can use as a template to write a complaint letter.
Consumer Assistance Directory: This 106 page .pdf includes all of the Consumer Assistance Directory contact information including corporate, car manufacturers, state offices, federal agencies, better business bureaus, national consumer organizations, and trade associations.
Corporate Consumer Offices: This .pdf includes contact information for all of the corporations listed in the Handbook.(37 pages)
Car Manufacturers and Resolution Programs: This .pdf includes contact information for all of the automobile manufacturers listed in the Handbook. (4 pages)
State Offices: This .pdf includes contact information for all of the state and local offices listed in the Handbook. (36 pages)
Federal Agencies: This .pdf includes contact information for all of the Federal agencies listed in the Handbook. (15 pages)
BBBs: This .pdf includes contact information for all of the Better Business Bureaus listed in the Handbook. (5 pages)
Consumer Organizations: This .pdf includes contact information for all of the National Consumer Organizations listed in the Handbook. (5 pages)
Trade Associations: This .pdf includes contact information for all of the Trade and Professional Associations listed in the Handbook.” (6 pages)
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