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Monthly Archives: May 2006

Leadership in Customer Service: Building the Trust

Press release: “Leadership in Customer Service: Building the Trust (108 pages, PDF) is Accentures seventh global report on government service delivery. The report showcases insights from in-depth interviews with 45 high-ranking government executives from the 11 countries that consistently top Accenture’s annual survey of governments’ use of technology in customer service: Canada, the United States,… Continue Reading

Librarian Mediated Search Best Option for Cancer Patients According to Study

From PERC: Patient Education Resource Center [U-M Comprehensive Cancer Center], “lists of information sourcesrelating to a specific cancer diagnosis or issue. The purpose is to help newly diagnosed patients and their loved ones find sources of information and support. The guides are not meant to be comprehensive, but rather to provide starting points for information… Continue Reading

New on LLRX.com

Gumshoe Librarian 2006, by Barbara Fullerton and Sabrina I. Pacifici Let the People Know the Facts: Can Government Information Removed from the Internet Be Reclaimed?, by Susan Nevelow Mart Beyond Google and Yahoo: Advanced Search, by Tom Mighell and Sabrina I. Pacifici. CongressLine, by GalleryWatch.com – Congressional Scandals, Corruption and Misbehavior, by Paul Jenks Setting… Continue Reading

Domestic Telephone Surveillance Documents Add to Controversy

Follow-up to recent postings, EFF Can Use Critical AT&T Documents in Surveillance Lawsuit and Does Domestic Telephone Surveillance Violate Communications Act?, today Wired published Whistle-Blower’s Evidence, Uncut [note related link, 29 pages, PDF, documenting domestic surveillance program activities and technical descriptions] Related news and documents: Studs Terkel, Other Prominent Chicagoans Join Together to Challenge AT&T… Continue Reading

FTC Issues Report on Gas Price Increases Post Katrina

FTC Releases Report on its “Investigation of Gasoline Price Manipulation and Post-Katrina Gasoline Price Increases” The Federal Trade Commission Investigation of Gasoline Price Manipulation and Post-Katrina Gasoline Price Increases: A Commission Report to Congress (Spring 2006) – Text of the Commission Report, 222 pages, PDF Prepared Statement of the Federal Trade Commission Concerning the FTC… Continue Reading

AG States Prosecution of Journalists for Leaks is Legal

ABC News This Week, May 21, 2006: “Gonzales also defended the NSA wiretapping program, insisting the Justice Department has not been reviewing the “content” in journalists’ phone records without a court order. The attorney general reiterated that the rights of a free press cannot trump national security but added, “I understand very much the role… Continue Reading

Internet Freedom Preservation Act

Press release, May 19, 2006: “U.S. Senators Olympia Snowe (R-Maine) and Byron Dorgan (D-ND), members of the Senate Committee on Commerce, Science, and Transportation, today introduced legislation that would preserve the open and democratic character of the Internet. The Internet Freedom Preservation Act (9 pages, PDF) would ensure that all content, applications and services are… Continue Reading