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Daily Archives: November 29, 2004

Survey of How Top Companies Rate in Online Transactions With Consumers

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The current Online Customer Respect Study, conducted by the Customer Respect Group, provides data on how prominent firms in the U.S. are rated in their online interactions with consumers.

  • “…more than 50 percent of sites say they share personal data without users’ explicit permission. This should concern high-tech firms greatly, since research shows that more than half of Americans state that protecting personal information is their greatest concern when online. This concern, as the biggest single issue, jumps to fully two-thirds of Web users when they are considering making an online purchase. Clearly the practice of sharing data without permission will increasingly have a major impact on online revenue.”

    • Survey Rates Best Global Websites

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    An useful addition to a compendium of competitive intelligence resources, the The Web Globalization Report Card 2005 ($$) “…identifies those companies that have developed Web sites that combine global reach with local usability. In all, this report rates the Web sites of 200 companies across 16 industries.” [Link to press release and website]. “The top… Continue Reading

    New on LLRX.com

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    A trio of PowerPoint presentations providing resources on the following timely issues: Corporate Blogging – Sabrina I. Pacifici documents and illustrates how the development and implementation of blogs within your organization can serve as a key application to facilitate research services, knowledge management, marketing, training, and communications within groups, departments, and enterprise wide. Got Competitive… Continue Reading