Accurate, Focused Research on Law, Technology and Knowledge Discovery Since 2002

Daily Archives: August 21, 2003

Report Measures Consumer Satisfaction With Web Engines, News

Consumers Rate Online Search, Portals, and News: the Good, the Bad, and the Ugly:

  • “E-businesses are getting better overall in the view of their customers—but performance varies widely from company to company, according to the University of Michigan’s American Customer Satisfaction Index (ACSI) study released today. The report, which includes measurements of search engines, portals, and online news and information websites as part of the e-business category, identifies a few outstanding performers and shows that Google, Yahoo!, and others are pulling off the extraordinary feat of morphing their business models without losing customer satisfaction and loyalty, while other companies lag behind.”
  • (thanks Donna)

  • Please note, the text of this report is not available online.
  • Trio of Articles on E-Commerce

    From the New Jersey Law Journal: Is Open Source the Beginning or End of the Software Revolution?: “The debate between open source and the traditional license model is gaining attention at all levels of the electronic universe.” Contract Law, Arbitration Agreements and the Internet: “Now that businesses have moved toward an increasing amount of e-commerce,… Continue Reading

    Radio Frequency ID Tags

    This presentation, RFID and the Public Policy Void, by Beth Givens, founder and director of the non-profit Privacy Rights Clearinghouse, was delivered to the Joint Committee on Preparing California for the 21st Century. Radio frequency ID tags, used by manufacturers and merchants in a wide range of products ranging from automobiles to clothing, are the… Continue Reading

    Dept. of Ed. To Shut Down ERIC Clearinghouses

    From a posting on Lisnews.com written by Nancy Macomber: “The U.S. Department of Education has decided to shut down the 16 subject-specific ERIC Clearinghouses on December 31, 2003. The Department is running a competition to select a contractor to maintain the database portion of ERIC. This “new” ERIC is expected to begin operating in mid-October… Continue Reading

    New GPO Access Training Resource

    The GPO Access Training Booklet, July 2003, 73 pages in pdf, is available here. GPO Access is one of the premier e-gov resources, providing access to over 2,900 databases, including the daily editions of the Federal Register and the Congressional Record. This manual’s content, which includes a number of screen shots, covers searching strategies, resources… Continue Reading