From Govtech.net: “The vast majority of government executives believe their agencies are not yet consistently delivering “superior customer service,” although they identify it as a top priority, according to a global study released this month by Accenture.” Accenture Study: CRM in Government: Bridging the Gaps -Governments Expectations for CRM Still Do Not Match Their Experience. Continue Reading
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Monthly Archives: July 2003
Indiana Enacts ID Theft Law
From the press release by Rep. Matt Pierce: Effective July 1, Senate Enrolled Act 320 (Public Law 22) “provides a way for victims of identity theft to restore tainted credit histories, and expands the legal definition of the crime to make prosecutions easier.” the law expands the definition of identifying information as follows: “Identifying information… Continue Reading
Freedom of Information and the Bush Administration
Restore America’s freedom of information, by Sens. Patrick Leahy and Carl Levin. “The Bush administration has made secrecy, not sunshine, its default position, whether the issue is industry input to the national energy policy (current report has yet to be issued), the names of those detained after the Sept. 11 attacks, or potential vulnerabilities in… Continue Reading
National Constitution Center
“The National Constitution Center, which opened July 4, 2003 on Philadelphia’s Independence Mall, is the first museum in the world dedicated to honoring and explaining the U.S. Constitution through more than 100 interactive and multimedia exhibits, photographs, film, sculpture, text and artifacts.” The site also provides a Constitution Newswire which spotlights national news related to… Continue Reading
Web Searching Strategies for Health- Related Data
Magic Search Words-Health: Strategies and Search Tactics to Discover the Best of the Internet. See the book review here. Continue Reading
ID Theft Via High-Profile E-Commerce Sites
Spammers’ fake sites dupe consumers: “Customers of Best Buy, EarthLink and America Online are among recent targets of so-called phisher sites, bogus Web sites that fish for personal data such as credit card and Social Security numbers from unsuspecting consumers.” Continue Reading
House Cmte. Webcasts Hearings
Webcast of Hearings are now available from the House of Representatives, Committee on Judiciary. (Real Player is required) Continue Reading
Data Overload, Multitasking and the Web
The Lure of Data: Is It Addictive?: “According to research compiled by David E. Meyer, a psychology professor at the University of Michigan, multitaskers actually hinder their productivity by trying to accomplish two things at once. Mr. Meyer has found that people who switch back and forth between two tasks, like exchanging e-mail and writing… Continue Reading
Libraries, Localities, Legislation: Reponses to the Patriot Act
ACLU Report, 23 pages in pdf: Independence Day 2003: Main Street America Fights the Federal Government’s Insatiable Appetite for New Powers in the Post 9/11 Era. Continue Reading
Blogging Catches on With Gov’t, Corporations, Academics
Blogs in the Workplace: a “…growing number of businesses, government organizations and educational institutions are using Web logs to manage and improve the flow of information among employees. These blogs, not accessible to the public, typically allow many people to contribute entries that can be read by others in the organization.” Blogging as a Course… Continue Reading
Anniversary of Freedom of Information Act
“George Washington University’s National Security Archive, the leading non-profit user of the U.S. Freedom of Information Act, today released its annual Freedom of Information Act birthday posting, 37 years to the day after President Johnson grudgingly signed the U.S. FOIA into law on July 4, 1966. The Archive reported that documents released under federal, state… Continue Reading
EFF Resource On USA Patriot Act
This Electronic Frontier Foundation (EFF) webpage presents a synopisis of the privacy and civil liberties issues associated with the organization’s opposition to the Patriot Act. In addition, it enumerates EFF efforts, both collaborative and direct, to maintain the public’s focus on the ramifications of the law. Continue Reading
