Just how well do Fortune 500 companies measure up in regard to online customer support? According to the 2002 Online Customer Respect Study of Fortune 100 Companies, undertaken by CustomerRespect.com, 37% of customers never received any response, and 41% received a response after more than three days. It would appear that big companies still do not understand the value and importance of e-mail in customer transactions.
The Table of Contents for the 430 page report, and details about the metrics used, in addition to purchase information, is available here.
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Daily Archives: October 30, 2002
Deployment of Privacy Standards Delayed
Web site privacy issues have received their share of press recently, accompanied by proposals to facilitate a greater sense of security for users concerning the collection and distribution of their personal data. However, there has been little in the way of associated follow-through in this area, on either the part of large, mainstream e-commerce sites… Continue Reading
Advocacy Group for Free Speech
The Free Expression Project, founded in 2000, is sustained by grants from a diverse group of backers that include the Andy Warhol Foundation for the Visual Arts and the Rockefeller Foundation. The organization advocates in court, through the publication of reports and surveys, and by the sponsorship of conferences, for an end to restrictions of… Continue Reading
Reuters Accused of Cybercrime
Enterprise solution company Intentia filed criminal charges with the Swedish Criminal Investigation Department against Reuters on Monday, October 28 after posting this announcement on their site on October 26. According to this Wired article, Intentia claims that an unauthorized entry into their server occurred during which time a Reuters news reporter obtained access to the… Continue Reading
